United changes policy, crew can't displace seated passengers

The Airline Passenger Protection Act, introduced by Republican Illinois state Representative Peter Breen, came after Dr. David Dao, 69, was pulled from a United flight at Chicago's O'Hare International Airport to help make space for four crew members.

United Airlines is now under enormous scrutiny after a video of a passenger being dragged, bloodied and screaming, off a flight on Sunday went viral.

The company said late Friday that it will now require commuting staff and crew members to check into flights 60 minutes prior to departure.

The incident shined a new light on the practice of overbooking, which airlines increasingly rely upon to avoid losing money on seats left when some passengers do not show up for scheduled flights. A spokesperson for United told the Times the change is part of the "initial steps" the airline is taking, so it's unclear whether any more reforms to United's booking and seating policies will be coming.

Experts say police who dragged passenger had other options
Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received". The CEO vowed to never again let a law enforcement remove "a booked, paid, seated passenger", from a plane. " We can't do that ".

Dao plans to file a lawsuit against the airline.

United Airlines has changed its rule on commuting employees boarding flights while not on duty. The passenger suffered a concussion and lost several teeth, according to his lawyer. Now-viral videos of the incident show a man, his nose bloody and his glasses almost knocked off his face, being dragged by the arm across the aisle.

A United spokeswoman said this is meant to prevent ticketed passengers being asked to leave the plane after having taken their seats.

In a statement last week, United apologized to Dao and detailed changes it was making, including no longer using law enforcement officers to take passengers off a flight and reviewing policies and training programs.

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A United Airlines Boeing 787 taxis as a United Airlines Boeing 767 lands at San Francisco International Airport, San Francisco, California, U.S. on February 7, 2015.

The incident has made many passengers expressing their disappointment with the company, with majority of them saying that United deserves a boycott.

Munoz also promised to review policies on how United handles overbooked flights, and to have a public report by April 30.

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